The Brink’s Company’s employees have certainly proven their commitment to protecting their customers’ valuables. “They’ll take care of our customer’s valuables.” “So, we take care of our employees, and they know that we care about them and their safety more than anything else,” Dan said.
What I can’t do is reproduce an employee.” “I can self-insure the money, I can buy insurance for the money (I do both). “The magic to our business is that our employees’ lives are more important than what their job duties are, which is to protect the valuables,” he said. “And, unfortunately, sometimes they don’t, and I view that as a management failure we didn’t do enough for that man or woman to go home to their family that night.”ĭan sees the paramount importance of his employees’ livelihoods as partially-responsible for creating the company’s culture of integrity.
“It’s why we come to work every day…to make sure that every night our co-workers go home safe to their families,” Dan explained. What makes The Brink’s Company unique is that while the nature of front-line employees’ work is candidly regarded as dangerous, the company truly believes and demonstrates that its employees are the most valuable asset, not the valuables that they protect. “At the end of the day, the employees are the ones on the front lines,” he said. The Brink’s Company’s culture of shared integrity and trust starts with the people who are recruited to be employees, according to Dan. “What makes us different from any logistics company is that you give us something, you say the value is ‘X,’ and whatever ‘X’ is that we chose to accept (it could be up to $1 billion), and if we lose it, we have to write you a check.” “So, it’s really important to have high ethics, because people don’t give you their money unless they trust you.”Ĭore Values: Integrity, Safety, Quality and Trustĭan said that the nature of The Brink’s Company- as a security and protection company that provides security services to banks, retailers, governments -necessitates the importance of having a culture built upon the aforementioned values. “I say trust is first, people give us their money. Chairman, President and CEO of The Brink’s Company, Michael Dan, holds trust in the highest regard. Four core values are of utmost importance to the livelihood and culture at The Brink’s Company-integrity, safety, quality and trust.
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